Director of Patient Services

Job Description:

– Create and maintain employee work schedules/time and attendance.
– Coordinate and execute quarterly staff meetings in conjunction with Pharmacy Manager
– Communicate organizational changes
– Plan and implement workflow systems that fulfill the mission and the goals of the department efficiently and effectively
– Plan, evaluate and improve the efficiency of dispensary processes and procedures
– Work with Human Resources and collaborate with Pharmacy Manager to interview, hire, onboard and train new dispensary team members
– Ensure department compliance with state laws, regulations, company policies and procedures, health and safety legislation, state labor laws as well as union collective bargaining agreements
– Coach, mentor and develop team members daily as well as through biannual performance reviews
– Respond to customer inquiries and complaints
– Assist with patient consultations under the supervision of a licensed Pharmacists
– Maintain inventory of dispensary supplies
– Maintain inventory control and quality assurance checks
– Plays an active role in patient support groups/events
– Report, schedule and follow up on building maintenance as needed
– One year of direct employee management experience
– Outstanding customer service skills
– Ability to communicate effectively with team members, patients, and health care providers
– Passionate about, and willingness to become knowledgeable about medical cannabis
– Maintain and safeguard entrusted confidential information
– Ability to understand, support, and implement community and organizational policies/procedures, along with government regulations
– Proficiency with MS Office
– Excellent communication skills, verbal and written
– Ability to work in a team environment, as well as independently

Job Requirements:

– Ability to handle multiple tasks simultaneously
– Ability to work in a fast-paced environment
– Adaptable to change in the work environment
– Must complete one Pennsylvania State required course prior to starting.

Vireo Health, Inc. is an Equal Employment Opportunity Employer Minority/Female/Disabled/Veteran.

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