IT Support Specialist, Orlando

Essential Job Functions

  • First line of contact for user-end issues, requests, etc.
  • Candidate must diagnose and resolve technical issues efficiently and create scalable solutions for challenges encountered.
  • Heavy emphasis in providing direct resolution support.
  • Provide help desk coverage, problem resolution, configuration, etc. for all workstation hardware, software, printers, peripherals, smartphones, etc.

Knowledge, Skills and Abilities

  • Knowledge of IT support concepts, practices and procedures.
  • Strong organizational skills.
  • Ability to work independently and interact with employees.
  • Office 365/Microsoft Exchange.
  • LAN, VPN, and WAN Networking Concepts.
  • Cisco Meraki.
  • Azure AD, Active Directory.
  • OneDrive, SharePoint cloud files services.
  • Windows, Macintosh, and peripheral hardware configuration and support


  • Customer service and support experience required.
  • The qualified candidate will have a minimum of an associate degree or 1 to 2 years of previous technical network and computer support experience.
  • The qualified candidate should also demonstrate excellent communication and presentation skills as well as a strong technical understanding and proficiency in hardware and software support.

Supervisory Responsibility

  • This position has no supervisory responsibility.

Physical Demands

  • Generally standing and walking less than 1/3 of the time.
  • Occasionally lifting computers, monitors, printers and other peripherals.
  • Typical office environment.
  • Regular local travel.

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