Ombudsman Paul Dubé stated his workplace obtained a 30% surge in complaints in 2018/19 as the overall quantity reached 27,419. The launch of the Ontario on-line cannabis retailer was a significant factor in that spike because it struggled with delays, supply issues, and customer support points.
The ombudsman’s workplace needed to set up a devoted staff to work with the shop workers, flagging points and resolve complaints as rapidly as potential.
“Political change and the executive adjustments that go along with it are likely to make workplaces like ours busier, as the general public and authorities officers alike search solutions about all the pieces from good governance practices to the execution of political selections,” stated Dubé.
Ontario Public Service Staff Union president Warren Thomas stated he isn’t stunned the ombudsman was inundated with complaints. He accused Premier Doug Ford of ignoring the “accountable” plan for a leisure cannabis framework that his union helped create.
Thomas claimed that Ford was paying off “insiders and wealthy backers” by pursuing a special framework, leading to a handful of profit-driven companies and a black market that continues to thrive. He additionally laid into the Ford authorities on varied different issues.
Authorized cannabis gross sales greater than doubled in Ontario throughout April as shops started to open throughout the province. Gross sales had been simply $7 million to $eight million monthly beneath the web solely system between October 2018, when grownup use cannabis was legalized in Canada, and March 2019.
Statistics Canada knowledge reveals that Ontarians had been spending between $0.50 and $0.60 monthly throughout that point on a per capita foundation, however the determine shot as much as $1.36 in April after personal brick-and-mortar shops lastly started to open. In whole, gross sales reached $19.6 million.
That makes Ontario the biggest marketplace for leisure cannabis gross sales in Canada, overtaking Quebec and Alberta. Nonetheless, it has the second lowest per capita spend within the nation, so there’s a vital alternative to develop the nascent business.
New shops are being rolled out throughout Ontario on a regular basis and gross sales ought to improve going ahead, bringing in additional tax income for the province.